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Krieger Announces New Role to Increase Level of Customer Service

Krieger Specialty Products has announced that the company’s South Region Sales Manager, Mr. Bob Carpenter AHC, will take on a new role as Technical Consultant starting April 1, 2009. In his new role, Mr. Carpenter will be responsible for developing national sales strategies, handling customer inquiries, providing support to regional sales associates, guiding marketing tactics and enhancing the overall customer experience with the company’s brand, products and services.

The Southern territory previously represented by Mr. Carpenter has been divided among Krieger’s established sales team. Mr. Bob McCluney from Krieger’s headquarters in California will handle Arizona, New Mexico and Utah. Mr. Richard Adams, the Midwest Sales Manager, will handle Alabama, Louisiana, Mississippi, Oklahoma and Texas. And, Mr. Ken Kuzman, the Northeast Sales Manager, will handle Florida, Georgia, North Carolina and South Carolina.

In his new role, Mr. Carpenter will be also be responsible for the coordination and delivery of the company’s AIA, DHI, and CSI accredited continuing education courses, as well as staying informed of regulatory decisions, changes in standards, market trends and economic conditions.

C.R. Laurence Co. Inc. (CRL) Announces Four Promotions

C.R. Laurence Co. Inc., (CRL), a global supplier to the glazing, railing, architectural, construction, industrial, and automotive industries, is pleased to announce the following promotions:

Tina Olivares has been promoted to the position of Manager of the Customer Services Department. Prior to this promotion, she served as Online Support Manager. Tina has been with CRL for seventeen years, and has over 21 years of experience in the glass industry.

Yolanda Cabadas has been promoted to the position of Manager of CRL’s Online Support Department. Yolanda has worked in sales and customer service throughout her ten years with the company - five years with the Online Support Department, which supports the growing number of customers utilizing crlaurence.com.

Joe Finamore has been appointed Purchasing Agent for International Purchasing. Immediately prior to this appointment, Joe worked in CRL’s Purchasing Department in several areas, including manufacturing and Canadian vendor accounts. A CRL employee for close to four years, Joe holds a B.A. in Business from Chapman University’s Argyros School of Business and Economics.

Francisco Ruelas, has been promoted to the position of Assistant Branch Manager of CRL’s Elgin, Illinois Branch that serves the Chicago area and parts of the Midwest. Francisco has been with the company for five years, and has extensive experience in the warehouse and with customer service and order entry. Francisco joins Harry Kuffel, Branch Manager, and Matt Cratty, also Assistant Branch Manager, as part of the branch management team.

For additional information, contact CRL at (800) 421-6144 in the U.S. and Canada,or (323) 588-1281 from outside the U.S. and Canada, or visit the company’s web site at crlaurence.com.

Corporate Corner

GANA Glazing Manual 50th Anniversary Edition Goes on Sale

The Glass Association of North America (GANA) announced that its new GANA Glazing Manual is now available for sale on its website. The Manual, a special 50th Anniversary Edition update and the first update in five years, represents the rapidly evolving glass and glazing industry in terms of technology, products and terminology. Additionally, the 50th Anniversary Edition of the GANA Glazing Manual is also the first to include completely original full color illustrations throughout the publication.

The three-dimensional full color illustrations throughout the Manual give the reader a much better understanding of the technologies, terms and concepts discussed than in the previous version. The illustrations were created and rendered by Portland-based The Facade Group, LLC for GANA.

The Manual is available to GANA members for $35 and non-members for $70. It is available in print and CD-Rom versions on the GANA website at www.glasswebsite.com/publications.

SA Baxter Wins Interior Design Magazine’s BEST OF YEAR PRODUCT DESIGN AWARD

SA Baxter has rocked the architectural hardware industry. By marrying age-old techniques borrowed from the jewelry and sculpture industries to 21st century advances, SA Baxter is able to give customers unprecedented freedom in design.

A foundry/atelier, each product is hand crafted by artisans. SA Baxter has 200 designs and continues to introduce new lines from its own design team and renowned designers and architects. Its architectural suite Nita won Interior Design’s 2008 Best of Year Product Design Award.

SA Baxter’s foundry makes possible the use of lost-wax casting which, along with its rapid-prototyping system, opens up a vast new universe for designers. With this groundbreaking approach, SA Baxter can fully customize to client specifications. The results are more intricate and refined products, faster turnarounds and the most extensive choice of metals and finishes.

Overly Now Offers Quick Ship Service for the STC 50 Single Swing Flush Door, Model Number STC509589.

Shipment options are for 10, 15, and 35 days from date of purchase order acknowledgement. Each month we have set aside capacity for ten 10-day lead time shipments, fifteen 15-day shipments, and thirty-five 35-day shipments. A complete listing of Overly’s Quick Ship features and a link to download the Order Form can be found at www.overly.com. Please check with the factory for capacity available, along with price and shipping charges, prior to finalizing your order.

Overly also offers its Door Data System that is perfect for those who don’t need approval drawings for their doors and windows. An experienced and knowledgeable member of Overly’s staff walks the applicant through the forms and helps every step of the way. When the forms have been completed and checked by Overly’s staff for accuracy and hardware compatibility, final copies are issued. These copies show exactly what information will be used to build the doors. For more information, visit www.overly.com or email overly@overly.com.

In Other News...

Along with doors, windows raise concerns with regard to the energy efficiency of the building enclosure. A free AIA/CES course from Building Design+Construction covers the latest in envelope and fenestration systems, as well as daylighting and passive solar design. Click here for more information.

Campus Safety magazine has teamed up with Cisco to host a free Webcast on strategies for funding campus safety and security programs. The Webcast will take place on May 9. Participants will be given the opportunity to interact with industry experts and devise a comprehensive plan for their campus security needs. Full Story

The MetroWest Daily News profiles Door Systems Inc. a wholesale and retail service and installation operation in Framingham, MA. Full Story

Kaba Lodging Systems (KLS) unveiled two types of environmentally friendly keycard options for hotels. The "green keys" are made either from 100% recycled polyvinyl chloride (PVC) plastic or from polylactide acid (PLA) plastic. The high-performance PLA is made from a corn byproduct and is both recyclable and biodegradable, reported Hospitality.net. Full Story

* DHI Members may submit news releases to be considered for inclusion in DHI's IndustryWatch. Send to: jmadden@dhi.org